• The following cancellation fee applies on the full value of the booking.

• 50% cancellation fee if cancelled less than 60 days prior arrival.

• 75% cancellation fee is cancelled less than 45 days prior arrival.

• 100% cancellation fee if cancelled less than 30 days prior to arrival or no show.

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To make reservation please provide the following information:

• Surname and Name as they appear in the passport or Identity Document.

• Nationality.

• Any special dietary requirements or special requests.

• Mobile contact number.  

 

The balance of the account must be paid, in advance, no less than 30 days prior to the scheduled date of arrival. All other extras must be settled with Aerotel prior to your departure. 

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Please note that a reservation is not confirmed or secured until this deposit requirement has been paid in full. Aerotel reserves the right, without notice to the Company / guest / group /independent traveller (hereinafter referred to as “the guest”), to release any accommodation held where the required deposit has not been paid in full within the stated period.

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Payments:

Payments can be made by either:

• Credit Card, in which event the Company / Guest must advise Aerotel of the card type, card number, card expiry date, cardholders name and passport number.  The Company / Guest must request a credit card authorization form from Aerotel reservation department.  This form must be completed and returned be e-mail to our office.

• Bank transfers – Account details will be sent on request.

• Cheques will not be accepted as method of payment.

• Payments must be made in South African Rands and a copy of the deposit slip e-mailed to our office.