Detailed description of goods and/or services - Aerotel is a business in the Hospitality industry that provides overnight accommodation and related services.

Delivery policy - Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email. (for e.g. booking number / booking voucher)

Customer Privacy policy - Aerotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted - Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Aerotel bank account, the details of which will be provided on request. Kindly note we are a cashless premises.

Card acquiring and security - Card transactions will be acquired for Aerotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details - Customer details will be stored by Aerotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency - The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility - Aerotel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile This website is governed by the laws of South Africa and Aerotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as per physical address below mentioned.

Variation - Aerotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information - This website is run by Zandspruit Estates (Pty) Ltd based in South Africa trading as Aerotel and with registration number 2006/033649/07.

Company contact details